Module 1 – Unit 4: Listening Task-
Telephoning Employers About Jobs
Think About It What are some tips for communicating effectively on the phone?
Who might you need to call when you are looking for a job?
Click on the LISTEN button to hear two telephone conversations in which someone is calling about a job interview.
First Listening
- Listen to the conversations and decide what the purpose of each call is.
- Write the correct letter of the conversation next to the purpose below.
___ Make a follow-up call after submitting an application and a résumé
___ Call a Human Resources Department to find out if there are any job openings
___ Set up an interview appointment
Second Listening
- Listen to the conversations again. Fill in the blanks below as you listen.
- Check your answers with your group.
- Practice the conversations, changing roles each time.
Conversation A
Receptionist: Good morning. Hillcrest Hospital Personnel. How can I direct your call?
Kinfe Asbu: Hello. ______________________ Kinfe Asbu. I ____________________
_______________________________ I received a voice mail message from Heather Mould about setting up an interview appointment for the respiratory therapist job.
Receptionist: Can you hold, please? ________________________________.
Heather Mould: Heather Mould speaking.
Kinfe Asbu: Hello. ______________________________ Kinfe Asbu, and you left me a voice mail about the respiratory therapy position, and _____________________ _____________________________________________ for an interview.
Heather: Excellent. Can you come in sometime early next week?
Kinfe Asbu: ______________________ . What day and time are most convenient for you?
Heather: How about _____________________ at 9:00?
Kinfe Asbu: _______________________________________?
Heather: Yes, that’s right.
Kinfe Asbu: That ________________________________.
Heather: You can come to Room 315 at the hospital.
Kinfe Asbu: Excuse me. ___________________________________________?
Heather: 3-1-5. Three-fifteen.
Kinfe Asbu: Thank you. And is the address _________________________________?
Heather: Yes, that’s right.
Kinfe Asbu: Okay. ________________________________ at 9 o’clock in Room 315. I look forward to meeting you, Ms. Mould.
Heather: I __________________________________________, too.
Kinfe Asbu: Goodbye.
Heather: Goodbye.
Conversation B
Voice Mail Message: Hi. ___________________________ Terry Niehoff. I’m either away from my desk or on the phone. Please leave me a detailed message after the beep, and _________________________________________ as soon as I can. If you’d like to be connected with the receptionist, please press zero now.
Aliya: Hello, Ms. Niehoff. ____________________________ Aliya Carim. That’s C-A-R ‘ I-M. I _____________________________________________________________ and emailed you my résumé last Thursday, May 12th for the health care educator
position, and I’d like to know if you’ve received my application documents. ______________________________________ and would like to discuss my qualifications with you. ________________________
____________ at (510) 555-1163 after 6 p.m. any day.
Thank you very much.
How will you introduce yourself to a manager if you are connected to his or her voice mail system when you call? Write a possible introduction below. Then practice it with a friend and make any changes necessary.
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Useful Language
- Introducing yourself on the phone
This is . . .
My name is . . . - Spelling your last name
That’s spelled C-A-R’ I-M
That’s . . . M-C’ K-I-M as in Mary. - Explaining your reason for calling
I’m calling because . . .
I’m calling to find out . . .