drawing of booksModule 3 – Unit 3:  Reading & Vocabulary

Advice on Communication Among Co-Workers

Think About It Read the concerns that different health care workers have about being assertive below. How would you answer these questions, based on your own opinions and experiences at work?

  • I’m afraid that if I assert myself with my supervisor, he or she will get angry and I’ll get fired. Should I be worried about this?
  • If I assert myself with my co-workers, will they still like me?
  • Will my patients be offended if I am direct with them?
  • Should I always try to meet all the needs of other people?
  • Will assertiveness make me seem cold and distant?

 

Read the article below and answer the questions that follow.

Will People Still Like Me?

You can change aggressive or non-assertive habits by starting small, with people with whom you already feel comfortable. For example, you may have strong feelings about politics, but you usually hold back because others may not agree with you. If an opportunity comes up while you are among friends, perhaps with co-workers at lunch, give your own opinion and watch the reaction of the others. With practice, you will feel more at ease speaking up. Here are some common questions and concerns that many people have about adopting an assertive style.

Question:  I’m afraid that if I assert myself with my supervisor, he or she will get angry and I’ll get fired. Should I be worried about this?

Answer: Nobody can predict another person’s reaction, but even if your supervisor does get angry, you can carry on the discussion in a positive way if you are calm and assertive. The situation could get much worse if you were aggressive, instead of assertive. In that case, your actions might lead to negative consequences. But your supervisor, like anyone else, is responsible for his or her own responses. If he or she blows up, you have to remind yourself that this is not your fault.

Question:If I assert myself with co-workers, will they still like me?

Answer:  People make up their own minds about whom they like or don’t like. Being liked may be an important goal for you, but this should not mean you have to give up your self-respect. When you are assertive, you attract people with self-respect and respect for others – probably the kind of people you want as friends.

Question:  Will my patients be offended if I am direct with them?

Answer:  Most people appreciate directness. Of course, that doesn’t mean that you can be rude or put people down; that would be aggressive, not assertive behavior. Try to be honest and direct, as well as considerate and sensitive at the same time. Your patients and colleagues will not beturned off by you, but may appreciate your honesty.

Question:  Should I always try to meet all the needs of other people?

Answer:  You can’t be all things to all people. If you allow others to treat you disrespectfully, this is not constructive and you shouldn’t put upwith this. For example, if a physician yells at you because he wants you to stop whatever you’re doing so you can help him, instead of being passive, you could say, “When you calm down, I know I can help you.”

Question:  Will assertiveness make me seem cold and distant?

Answer:  Some people may want you to be passive all the time because then you never turn down anything they ask or stand up to them. If you are assertive, they may accuse you of being cold because they can no longer manipulate you. Others may feel very happy that you are responding assertively. When assertiveness is used wisely, it can give you the confidence and courage to deal with any negative reactions you come across.

Adapted from: Leebov, W. 2003. Assertiveness Skills for Professionals in Health Care. New York; Authors Choice Press. pp. 42-44.

Questions About Reading

  1. Were the answers in the reading similar to your answers? Which were different?

  2. How would these answers be different in your country, considering how health care workers are expected to behave with co-workers?

Vocabulary Practice

For each definition below, find one phrasal verb (verb + prepositions) in the reading that means the same thing. You can use the verbs and prepositions in the box to help you. (You will use some words more than once.) Write the answers on the lines.

Verbs

Prepositions

blow

carry

come

deal

give

make

put

speak

stand

turn

across

down

off

on

up

with

Examples       make  up  (one’s mind)       to decide, after thinking for a while         

                        stand  up  to                          to defend yourself and refuse to be                                                                                  treated badly

                        turndown                             to deny or reject

                        carry  on                                to continue doing something

1.         ____________   ________                 to become available; to happen

2.         ____________   ________                 to stop doing or having

3.         ____________   ________                 to react angrily suddenly and shout

4.         ____________   ________                 to lose interest or respect

5.         ____________   ________                 to handle or take care of

6.         ____________   ________                 to insult or criticize, especially while                                                                                 other people are present                                                                           

7.         ____________   ________  ______   to tolerate or accept a situation

8.         ____________   ________                 to encounter or experience

9.         ____________   ________                 to express one’s ideas and opinions