Module 5 – Unit 3: Listening Task 
Different Perspectives on Diversity
You will hear three different people talking about their personal experience with cultural diversity in health care settings.
First Listening
Is each speaker’s experience with people from different cultures mostly positive or mostly negative? As you listen, put a check in the Positive (+) or Negative (-) box for each person.
Speaker |
Positive (+) |
Negative (-) |
Notes |
A. nurse (RN) |
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B. patient in |
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C. nurse |
Second Listening
In the Notes column, write an example of a positive and/or negative experience for each speaker in the same chart. Write key words only.
After listening, complete the following sentences in your own words to summarize the main ideas.
A. He feels lucky to work with people from different cultures because ________
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B. She feels uncomfortable when health care workers don’t speak English around her because _____________________________________________________
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C. She thinks that having staff members from different cultures benefits patients because ________________________________________________________________
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Write three things health practitioners can do to make their interaction with diverse patients a positive experience.
- _____________________________________________________________________
- _____________________________________________________________________
- _____________________________________________________________________