health car workers  

MODULE 2

Communicating with Patients and Families
UNIT 8
Handling Challenging
Situations with Patients
   

EXPLORING THE TOPIC: Difficult Situations with Patients

 

LISTENING TASK: The C.A.R.E. Confrontation Model

 

LANGUAGE FOCUS: Conflict Resolution Strategies

 

READING & VOCABULARY: Dealing with Violent Patients